100% Poly Cotton | One Size Fits Most | Dope Logo | Recycled Packaging
Built for 100% legit Salty Sea Dogs and Fish Harassing Enthusiasts
Built for 100% legit Salty Sea Dogs and Fish Harassing Enthusiasts
One size fits most.
During peak seasons such as Christmas and sales events, please allow for delays as we handle increased volumes.
NZ STANDARD SHIPPING | 2 - 5 WORKING DAYS (OFF-PEAK TIMES)
| Order Value | Shipping Cost |
| $0.00 - $99.99 | $9.99 |
| $100+ | Free |
INTERNATIONAL COURIER SHIPPING | 3-6 WORKING DAYS (OFF-PEAK TIMES)
*This doesn't include possible customs delays or import taxes depending on your countries policies. We are not responsible for these.
DHL | 3 - 6 business days after dispatch
| Order Value | Shipping Cost |
| $0.00 - $99.99 | $19.99 |
| $100 - $499.99 | $14.99 |
| $500+ | $9.99 |
Note: We’ve temporarily paused shipping to Canada as DHL are pulling out due to industrial action and a breakdown in negotiations.
WARRANTIES
1 YEAR WARRANTY
If within one year your Desolve product is found to have a manufacturer fault in any way, we will repair or replace it for free!
LIFETIME EXTENDED WARRANTY
We are so confident in the quality of our gear that if at any point in its life your Desolve technical kit gets damaged, we'll sort you out. If you've torn it on an branch, punctured it with a thorn or crushed a zip between rocks, we'll repair it (if we can) for a small fee. Some jobs are easier than others though, so you should check out our Product Care Guide to get the best life out of your gear.
STANDARD RETURNS
SIZING RETURNS & OTHER:
For online orders where you would like to change the size of one or more products, please contact us first. Once you have filled in a return request and we receive the product back (still in new brand-new condition with the swing tags included), we will issue with a store credit to the same value. You can then purchase the new size and it will be sent out as normal. Please expect delays with dispatching size exchanges during peak seasons and sale periods.
For a successful return request please attach a photo of the product showing the defect, or for size swaps, show the product in new condition with the tags on and a description to match.
HOW TO RETURN:
For online orders: SUBMIT A RETURN REQUEST HERE
Shipping and handling charges will not be refunded for returns or repairs unless an error occurred on our part in the shipment of your order.
Please expect delays with dispatching size exchanges during peak seasons and sale periods.
WARRANTY RETURNS
WARRANTY ISSUES:
Returns for manufacturer defects will be accepted. Please use our Contact Us page to notify us of the issue, including pics and proof of purchase.
INCORRECT MERCHANDISE:
Contact us via e-mail or phone if you received an item different than what was described on the website or is the wrong size, colour, or style than what you ordered. Get in touch via our Contact Us page and we'll help you out!
SALE ITEMS
All items purchased on SALE (discounted price) are final. Some products may be exchanged if there are replacement sizes available, but this is at the full discretion of Desolve Staff. Staff hold the right to refuse exchanges or returns.
SUSTAINABILITY PROJECTS
For our latest Spring/Summer collection we sourced 65% of our cotton products from recycled fabrics.
There's always more we can do. From recycled plastic, packaging and local charities we support, read about all of the initiatives to reduce our impact.