Hooked Beanie

NZ STANDARD SHIPPING | 2 - 5 WORKING DAYS (OFF-PEAK TIMES)

Black Friday Week Update: Due to the high volume of orders, dispatch timeframes may be extended, so please factor in additional business days for your order to be processed, and delivered. Our dedicated team is putting in extra effort to ensure swift dispatch. We appreciate your patience and support during this busy time!

INTERNATIONAL COURIER SHIPPING | 3-6 WORKING DAYS (OFF-PEAK TIMES)

*This doesn't include possible customs delays or import taxes depending on your countries policies. We are not responsible for these. 

DHL | 3 - 6 business days after dispatch

WARRANTIES

1 YEAR WARRANTY
If within one year your Desolve product is found to have a manufacturer fault in any way, we will repair or replace it for free!

LIFETIME EXTENDED WARRANTY
We are so confident in the quality of our gear that if at any point in its life your Desolve technical kit gets damaged, we'll sort you out. If you've torn it on an branch, punctured it with a thorn or crushed a zip between rocks, we'll repair it (if we can) for a small fee. Some jobs are easier than others though, so you should check out our Product Care Guide to get the best life out of your gear.

RETURNS

DEFECTIVE MERCHANDISE: Returns for manufacturer defects will be accepted. Please try to include all original packaging and materials including boxes, manuals, warranty cards, and any other materials in the original shipment or packaging.

INCORRECT MERCHANDISE: Contact us via e-mail or phone if you received an item different than what was described on the website or is the wrong size, color, or style than what you ordered. Get in touch via our Contact Us page and we'll help you out!

HOW TO RETURN:
For online orders: SUBMIT A RETURN REQUEST HERE
For all other return inquiries please use the Contact Us page to contact us to discuss a process.

Shipping and handling charges will not be refunded for returns or repairs unless an error occurred on our part in the shipment of your order.

SALE ITEMS

All items purchased on SALE (discounted price) are final. Some products may be exchanged if there are replacement sizes available, but this is at the full discretion of Desolve Staff. Staff hold the right to refuse exchanges or returns.