Shark Bucket Hat

During peak seasons such as Christmas and sales events, please allow for delays as we handle increased volumes.

 
NZ STANDARD SHIPPING | 2 - 5 WORKING DAYS (OFF-PEAK TIMES)

INTERNATIONAL COURIER SHIPPING | 3-6 WORKING DAYS (OFF-PEAK TIMES)

*This doesn't include possible customs delays or import taxes depending on your countries policies. We are not responsible for these. 

DHL | 3 - 6 business days after dispatch

WARRANTIES

1 YEAR WARRANTY
If within one year your Desolve product is found to have a manufacturer fault in any way, we will repair or replace it for free!

LIFETIME EXTENDED WARRANTY
We are so confident in the quality of our gear that if at any point in its life your Desolve technical kit gets damaged, we'll sort you out. If you've torn it on an branch, punctured it with a thorn or crushed a zip between rocks, we'll repair it (if we can) for a small fee. Some jobs are easier than others though, so you should check out our Product Care Guide to get the best life out of your gear.

RETURNS

Warranty Issues: Returns for manufacturer faults will be accepted. Please use our Contact Us page to notify us of the issue, including pics of the fault and proof of purchase.

INCORRECT MERCHANDISE: Contact us via e-mail or phone if you received an item different than what was described on the website or is the wrong size, color, or style than what you ordered. Get in touch via our Contact Us page and we'll help you out!

HOW TO RETURN:
For online orders: SUBMIT A RETURN REQUEST HERE
For all other return inquiries please use the Contact Us page to contact us to discuss a process.

Shipping and handling charges will not be refunded for returns or repairs unless an error occurred on our part in the shipment of your order.

SALE ITEMS

All items purchased on SALE (discounted price) are final. Some products may be exchanged if there are replacement sizes available, but this is at the full discretion of Desolve Staff. Staff hold the right to refuse exchanges or returns.